Accessibility Statement

Section 01

Our commitment

Chopscape LLC is committed to making our website and our venue usable by as many people as possible, including people who use screen readers, magnification, voice control, keyboard-only navigation, or captions.

We treat accessibility as an ongoing obligation rather than a one-time project. Nobody should have to explain their disability to take part in something we sell to everyone else.

Section 02

The standard we work to

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. That is the benchmark referenced under the Americans with Disabilities Act and California’s Unruh Civil Rights Act, and it is the one we measure ourselves against.

Section 03

What we have done

• Pages are built with real headings, lists, and landmarks so that screen readers can move through them in a sensible order, rather than styled text that only looks like structure.
• Text is sized in relative units and reflows when you zoom or use a larger default font, and the site is usable on a narrow screen without horizontal scrolling.
• Text is set dark-on-cream at contrast levels intended to meet WCAG AA, and we correct contrast problems as we find them.
• Forms, buttons, and links can be reached and operated with a keyboard alone.
• Our waiver can be completed on your own phone at home, ahead of your visit, rather than at a counter under time pressure.
• An accessibility toolbar is available on every page, offering contrast, text size, spacing, an easier-to-read typeface, a reading guide, paused animation and read-aloud. Read aloud uses your browser’s own voice — it is a reading aid, not a screen reader. If you use JAWS, NVDA or VoiceOver, keep using those; the toolbar will not interfere with them. It changes how the site looks on your device only, sets no cookies, makes no network requests, and nothing about your settings leaves your browser.
• In August 2026 we ran an automated WCAG 2.1 AA scan over every page, together with a manual keyboard walkthrough that automated tools cannot do. Most of what it found was colour contrast: our navigation, our page headings, and parts of the staff and instructor tools were too faint to read reliably, and some page titles were rendering close to invisible. Those are fixed. We will keep repeating this check rather than treating it as finished.

Section 04

Where we know we fall short

Listing these is more useful to you than a blanket claim of compliance:

• Booking and payment. Our scheduling and checkout run on Acuity Scheduling, a third-party platform whose code we cannot change — no tool on our side can reach inside it. We tested it in August 2026: a keyboard user can complete a booking, the month controls are properly labelled, and unavailable dates are correctly skipped. Two faults we cannot fix ourselves: the weekday letters above the calendar are printed in a grey so dark they are effectively unreadable, and each date is announced as a bare number with no month or year. We have reported both. If any part of booking is unusable for you, email or call and we will take the booking and payment directly.
• ID verification on the waiver. The fastest route asks you to scan the barcode on your ID with a phone camera, which will not suit everyone. It is optional: staff can verify your ID in person at the desk instead, and no scan is required.
• Signing. The waiver asks for a drawn signature. If drawing on a screen is not practical for you, ask us for a paper copy — you are entitled to decline to sign electronically, and the waiver itself says so.
• Embedded and social content. Video, maps, and social media embeds come from other platforms and may not carry captions or labels we control.
• Older images. Some images published before we adopted this standard may still be missing descriptive alternative text. We are working through them.

Section 05

Getting help from a person

If anything on this site is difficult or impossible for you to use, you do not have to work around it. Contact us and a member of staff will do it with you or for you — including booking your lane or lesson, taking payment, completing the waiver, and answering questions about what to expect.

There is no charge for assistance, and you do not need to tell us why you need it.

Section 06

Visiting in person

Here is what the building is actually like, so you can decide before you book rather than find out on arrival.

• Getting in. The entrance is step-free.
• Parking. Accessible parking is available.
• Restroom. The restroom is accessible.
• Getting around. Every space is accessible, including the throwing lanes and the dance floor.

Coaching is already what our staff do: they spend their shifts teaching people how to throw and how to dance. Adapting that to how you move — stance, grip, distance, pace, or sitting a step out — is part of the job rather than a favour, and you do not need to explain why you need it.

Staff are on hand throughout and will help in whatever way makes the visit work for you. If you would like to talk any of it through beforehand, contact us and we will describe anything this page does not cover.

If we ever cannot make a particular activity work safely for you, we will say so plainly rather than let you find out on arrival.

Section 07

Telling us about a problem

We aim to reply within two business days. If your message is about something blocking a booking or a waiver, say so and we will treat it as urgent — and in the meantime we can take the booking and payment directly by phone.

We would rather hear it than not. Email info@chopscape.com and tell us:

• the page or the part of the booking or waiver where it happened;
• what you were trying to do;
• what went wrong, and any assistive technology, browser, or device you were using.

None of that is required — write as much or as little as you like — but it helps us reproduce the problem and fix it rather than guess at it.

We aim to acknowledge accessibility messages within five business days, and to tell you what we intend to do and roughly when. Suggestions for improving the site are just as welcome as reports of things that are broken.

Section 08

How this page is kept current

We review this statement when the site changes materially and at least once a year. The date at the top is the last review, not the date it was first written, and previous versions are retained.

The rage room, paint splatter room, and escape room at the same address are run by Jardine Entertainment LLC d/b/a RageScape, a separate company. If you are visiting RageScape as well, its accessibility statement is at ragescaperooms.com.