Chopscape LLC

Privacy Policy

Last updated 11 October 2026 · Effective 2 August 2026

This policy explains how Chopscape LLC (“Chopscape”, “we”, “us”), 1906 Oceanside Blvd, Ste UV, Oceanside, California 92054, handles personal information collected through www.chopscape.com and at our venue.

Chopscape LLC is a separate and independent legal entity from Jardine Entertainment LLC (d/b/a RageScape), which operates other attractions at the same street address. This policy covers Chopscape only.

1. Notice at collection

Under the California Consumer Privacy Act as amended by the CPRA, here is what we collect, why, and how long we keep it.

We do not collect your Social Security number, financial account numbers, or precise geolocation. Card payments are processed by our booking provider — we never see or store your card number.

2. The ID scan — read this part

Before signing a waiver you may be asked to scan the barcode on the back of a US driver’s licence or state ID. We want to be precise about what that does, because it sounds more invasive than it is.

• The scan happens in your own browser, on your own phone. No image of your document is captured, uploaded, or stored — anywhere.
• We read exactly five fields: family name, first name, date of birth, expiry date, and issuing jurisdiction. The remainder of the barcode is discarded the moment your age is confirmed.
• We never read your licence or ID number, your address, or your physical description (height, weight, eye colour).

California Civil Code § 1798.90.1 permits a business to scan a driver’s licence or identification card solely to verify age or the authenticity of the document, and prohibits retaining or using that information for any other purpose. We do not use it for any other purpose, and we do not share it.

Date of birth is sensitive personal information under the CPRA. We use it only for age verification and for the waiver record. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

3. Cookies, analytics and advertising

We use Google Analytics 4 to understand how people find and use the site, and Google Ads to measure whether our advertising works. These set cookies on your device and may share limited information with Google.

We do not sell your personal information for money. However, using advertising cookies may count as “sharing” personal information for cross-context behavioural advertising under California law. You can switch this off:

• Use the Do Not Sell or Share My Personal Information control, available here and in the footer of every page.
• Or enable a Global Privacy Control signal in your browser.

Opting out is stored on your device, applies to future visits from that device, and does not affect your ability to book.

3a. Aggregate analysis

We look at waiver information in aggregate to run the business better — for example the overall age spread of our guests, which days and hours are busiest, and which activities are booked together. This helps us schedule staff, decide opening hours, and avoid advertising to the wrong people.

This analysis is aggregate only. It produces counts and averages, never individual profiles, and any group too small to be anonymous is suppressed rather than displayed. We do not use it to market to you individually, and we do not use driver’s licence scan data for it at all — that information is used solely for age and document verification, as California Civil Code § 1798.90.1 requires.

3b. Offers shown while you sign

The waiver page shows a small number of our own offers — another activity, a seasonal special, that sort of thing. We record when one is shown to you, when you tap it, and when you ask us to email it to yourself, together with the name and email address you have typed on the waiver at that moment and which activities you selected. That is how we tell which offers are useful and which are wasting your attention.

These are our own offers only. We do not sell this space, there is no third-party advertising on the waiver, and none of this is passed to an advertising network. Asking us to email an offer to yourself is a one-off — it does not add you to a mailing list. Records of which offers were shown, tapped or emailed are kept for 24 months and then deleted.

3c. The dance-night request line

On dance nights you can scan a code and ask for a song or a dance at chopscape.com/requests. You can send a request for free, or pay a priority charge to have it played sooner, add a mic shout-out, tip the instructor, or buy merch at the same time. Here is what that does with your information.

Your name goes on a screen. The queue is shown on a television in the venue and on the request page itself, so everyone can see what is coming up and where they are in the line. We show your first name and last initial only — "Taylor M." — never your phone number, your email, or the amount you paid alongside your full name. If you asked for a mic shout-out, the message you typed is read out. Do not put anything on a request you would not want read aloud in a bar.

Your phone number is not used to text you about your request, and giving it here does not sign you up for text messages. Texts from us are a separate service you opt into yourself, described in section 10 below. We ask for it so staff can find you when your song comes up, and so one person cannot fill the queue under six different names. We do not send you a message when your turn is near, and we do not sell or share the number. There is a separate tick-box, off by default, if you want to hear about future dance nights — that one is a genuine marketing opt-in and you can reply STOP at any time.

Card payments go to Square, not to us. Square processes the payment and we never see or store your card number. What we keep is the amount, what it was for, and Square's reference for it, so we can reconcile the night and work out what the instructor is owed.

Promo codes. If you use one, we record which code was used on which order. That is how we tell whether a code was worth printing. It is not linked to anything outside your own order.

The sponsor slot. One local business is shown on the request page. We count that it was displayed and whether anyone tapped it — a count, not a list. The sponsor is not told who you are, and nothing about you is passed to them or to any advertising network.

Changing your mind. A free request can be cancelled from the page itself while it is still in the queue. A paid one has to go through a staff member, because it means a refund. If a request you paid for is still unplayed when the night ends, the priority charge is refunded to you automatically.

How long we keep it. Requests, names and phone numbers are kept for 24 months so we can see how dance night is doing over time, then deleted. Anything tied to a payment stays for seven years with the rest of our accounting records, because tax law requires it.

Requests are not sold, and they are not shared for cross-context behavioural advertising.

3d. Memberships and the birthday perk

Memberships are bought and billed through Acuity and renew automatically at the price shown until you cancel. You can cancel online at any time from your account.

What we keep on our own server. Acuity tells us when a payment goes through, but not when someone cancels. So we keep a short record of our own — which email address holds which membership, and when the most recent payment landed — and we treat a membership as ended once the payments stop. That record sits on our own site. It is not shared with an advertiser.

Your birthday, and only part of it. Bladesmith members get an hour of the party room plus six guests throwing, once a year, around their birthday. To know when that is, we copy the month and the day from the date of birth already verified on your waiver. We do not copy the year, we do not copy anything else from the ID scan, and no image of your document is stored anywhere — that has not changed. If the date of birth on your waiver was not ID-verified, it is not used for this at all.

What happens then. Forty-five days before that date we create a voucher code, attach it to your email address, email it to you and show it in your member account. Thirty days after your birthday the code is deleted, whether it was used or not.

If you would rather not. Email us and we will remove your birth month and day from the membership records and stop issuing the voucher. The date of birth on your signed waiver stays where it is — that is a legal record, and section 4 explains why.

How long we keep it. The membership record and the birth month and day are kept while your membership is active and for 24 months after it ends, then deleted. Anything tied to a payment stays for seven years with the rest of our accounting records, because tax law requires it.

3e. Our AI assistant (website chat and phone)

Dakota is an AI assistant, not a person. She appears as the chat button on our website pages and also answers our phone line when our staff cannot get to the phone. She tells you she is an AI, and a phone call begins with a notice that the call may be recorded.

Phone calls. Calls to the assistant are recorded and transcribed. We keep the recording, a transcript, a short summary, the time and length of the call, your phone number, and anything you say, including a name, callback number, group size or booking details. We use them to answer your questions, check open lanes, hold or book axe throwing and the party room, send you a booking link, pass a message to our staff, and review quality. Do not read out payment card numbers on a call; we never ask for them.

Website chat. Chat messages and the page you were viewing are stored with the conversation so we can answer you and review quality. Card-like numbers you type are removed before storage. Your browser keeps a short-lived item (session storage) so a conversation continues as you move between pages, and a small marker so the chat is not shown repeatedly after it has been dismissed or rate-limited. We also record whether a chat or call led to a booking so we can tell whether the assistant is useful; this uses the same visit identifier described in section 3 where it is present.

Who handles it. Calls run on Retell AI (voice technology that records and transcribes) over a telephone line provided through Twilio. Chat replies are generated by Anthropic’s Claude model; under Anthropic’s commercial terms, chat content sent through our account is not used to train its models. Bookings are made through Acuity Scheduling. We do not sell this information or share it for advertising.

How long. We keep call records, transcripts, summaries, chat transcripts and messages for 24 months and then delete them. Call audio is held by Retell AI under its retention settings and may be removed sooner on request. You can ask us to delete your call or chat records at any time (section 6).

Promotions. The assistant may tell you about current promotions we run. That does not change what we collect.

3f. Changing or cancelling a booking

The Manage Booking page. At chopscape.com/manage-booking/ you can move a booking yourself. To find your booking we match the email address and the phone number you give against the ones on the booking; nothing is shown unless both match. We then show your upcoming Chopscape bookings and the open times for a date you pick.

What we record about a change. For each booking we keep a count of how many times it has been changed, and a log entry for every step: the time, whether it came from this page, the phone assistant, the website chat or our staff, what was done, and a reference to the booking. Email addresses in that log are stored masked (for example i***@example.com). We use it to apply our change rules fairly, to settle disputes about what was agreed, and to spot abuse.

Paying for a change. When a change costs money — a change fee once the free changes are used, or the difference when you move to a more expensive day — we email you a payment link hosted by Square, and the booking stays where it is until the payment goes through. Card details are entered on Square’s own page: we never see them and never store them. We store the Square payment and order references, the amount, the status, and which booking it relates to. If the change cannot be completed after you have paid, the payment is refunded automatically and we also store the refund reference and the reason.

Gift vouchers. If you swap a booking for a Chopscape gift voucher, we store the voucher code, the amount and remaining balance, its status, the email address and phone number given for it, how the original booking was paid, and the dates it was issued and used. The code is stored in full because it has to be checked when you spend it. Vouchers can only be used at Chopscape and never expire; we cannot replace a lost or stolen code.

By phone or chat. Dakota can make the same changes. Before she shows or changes anything on a booking, she sends a short code to the email address on that booking and you read it back, so a caller cannot reach someone else’s booking from a phone number alone. She never takes card details; she emails the Square link instead.

How long. Records tied to a payment or refund are kept for seven years with the rest of our accounting records, because tax law requires it. Voucher records are kept while the voucher can still be spent, and then with those accounting records. Other change-log entries are kept for 24 months.

3G. Business accounts and employee perks

This section applies if a company applies for a business account with us (invoiced, “Net 30” billing), uses the business account portal, or enrolls its staff in an employee perk plan. Business accounts are offered only to businesses, but the people who apply, sign, use the portal or join a perk plan are individuals, so this is what we hold about them.

What we collect

Credit application. The company’s legal and trade name, entity type, state and year formed, number of employees, an optional revenue range, website, business address and phone, federal employer identification number (EIN), the credit requested and expected monthly spend, and how you heard about us. For the person applying: name, title, email (confirmed with a one-time code) and phone, plus the name, email and phone of the accounts payable contact.

EIN. Stored encrypted. Staff normally see only the last four digits, and each time a manager reveals the full number it is logged.

References. The company name, contact person, email and phone of the trade and bank references you list. We do not ask for bank account or routing numbers.

Personal guaranty. Required in some cases, for example for sole proprietors, general partnerships and larger credit requests. We collect the guarantor’s full legal name, email and home address and store them encrypted. We never ask for a Social Security number or date of birth. By signing, the guarantor authorizes us to obtain their consumer credit report; we do not pull one automatically and would do so only to evaluate or collect the credit they guaranteed.

Electronic signatures. For each agreement signed (account terms, card authorization, guaranty): the typed name, the drawn signature, the IP address and a description of the browser and device, the time, and an exact copy of the text signed. The account can view its signed copies in the portal.

Documents. Anything you upload, such as a W-9, certificate of insurance, certificate of good standing, financial statements or purchase orders.

Card on file. The card is entered on Square’s secure form. We keep only Square’s customer and card references, the card brand, last four digits, expiry month and year, card type and billing ZIP code. We never see or store the full card number or security code. Bank (ACH) payments are also handled by Square, and we do not store bank account details.

Portal users. Name, email, role and spending limit. Passwords are stored only as a one-way hash. For two-step sign-in we keep an authenticator-app secret (encrypted) and backup codes (hashed), or send one-time codes to your email. We log sign-ins and sign-in attempts with the IP address, browser description and a device identifier, and email you when a new device signs in.

Bookings and billing. Events booked, headcount, on-site contact name and phone, PO numbers, cost centers, notes, invoices, payments, credits, disputes and support messages.

Employee perk rosters. The employer gives us each enrolled employee’s name and work email; employees do not sign up themselves. For each perk booking we record what was booked, when, and whether it was attended, missed or cancelled. Repeated no-shows pause perk booking for a period, and both the employee and the company’s account administrators are told.

Booking with coworkers. An enrolled employee can book a perk session together with up to two enrolled coworkers from the same company. To do that, they see the names (not the email addresses) of their company’s enrolled coworkers. Everyone included gets an email naming who booked them in. The booking note we keep records the names of the employees covered, the number of guests, and the amount guests pay at check-in.

How we use it

Credit decisions. To decide whether to extend credit and how much, to check that an application is genuine and not a duplicate, and to review accounts periodically. As part of that review we look up the company’s website and email domain (public DNS and mail records, and whether the website loads), check the applicant’s and accounts payable contact’s email addresses against our own past booking records, and contact the references you list.

Billing. To book events, issue invoices, take payments, and send statements, reminders and receipts, and to charge the card on file as the signed card authorization allows, including for overdue invoices after advance notice by email.

Security and records. To run the portal securely and keep a tamper-evident audit trail of who did what and when, including the IP address, for accounting, dispute resolution and fraud prevention.

Collections and chargebacks. If an account goes unpaid or a payment is disputed, we may assemble account records, signed agreements and correspondence into a file for our own use, a collection agency, our payment processor or a court.

We do not use business account information for advertising, and we do not sell it.

Who sees it

References. We tell each reference the company’s name and the applicant’s name and title so they can respond. What a reference tells us is kept confidential and is not shown to the applicant.

Square. Receives the company name, the contact’s name, email and phone, the card details you enter, and payment amounts and invoice numbers.

Acuity Scheduling. Receives the name and email of the person booking (or of the employee, for perk bookings) and the event notes, so the booking appears on our calendar. For employee perks we create an individual discount code tied to the employee’s work email.

Ragescape (Jardine Entertainment LLC), only if you choose. Jardine Entertainment LLC, d/b/a Ragescape, runs the rage rooms next door and is a separate company. If you choose to apply with both venues, your company and contact details (not your EIN, card, guarantor or references) are passed to it to prefill its application. If your company has accounts with both, or a Duo perk plan, the two companies exchange account numbers, account status and perk-plan details, and a portal user’s email address when they switch between the two portals. Each company bills separately and keeps its own records.

Service providers and authorities. Namecheap hosts the website that stores these records, and account emails are sent from that website through our email provider. Collection agencies, lawyers and courts receive records only if an account goes unpaid or a legal claim arises.

How long we keep it

Business account records (applications, signed agreements, documents, invoices, payments, audit records and perk records) are financial and legal records. We keep them while the account is open and afterwards for as long as we need them for tax, accounting, collection or legal purposes, and in any case for at least as long as federal credit and tax rules require. Ending an employee’s enrollment or removing a portal user stops their access but does not erase the history of what was booked or billed. Short-lived items such as sign-in codes and rate-limit counters expire within minutes to hours.

Cookies and browser storage

The portal sets a device cookie (one year) so it can recognize devices you have already signed in from, and employee perk sign-in sets a session cookie that lasts 12 hours. Both are essential and are not used for advertising. While you fill in an application, your browser stores a reference to it so you can resume later; on a shared computer, clear your browser storage when you finish.

Your rights

Your California privacy rights (section 6) apply. Because these are records of a credit relationship and signed contracts, we may keep them despite a deletion request where the law allows, for example to complete the transaction, meet legal obligations, or establish or defend legal claims, and we will tell you when that is the reason.

4. How long we keep waivers

Signed waivers are retained for a minimum of 13 years, and longer where a minor is involved. This is not us being acquisitive. California’s personal-injury limitation period is tolled for minors until they turn 18, so a waiver signed by a parent for a young child may need to survive well over a decade before a claim window even opens. Waivers are never deleted on request, because they are the record of an agreement you entered into.

5. Who we share information with

We do not sell personal information to data brokers.

6. Your California rights

• Know what we collect, use and disclose about you
• Delete personal information, subject to the waiver retention above and other legal exceptions
• Correct inaccurate personal information
• Opt out of sale or sharing for cross-context behavioural advertising
• Limit the use of sensitive personal information
• Not be discriminated against for exercising any of these rights — the price you pay and the service you get will not change

To make a request, email info@chopscape.com with “Privacy request” in the subject. We will verify your identity using information we already hold and respond within 45 days. You may use an authorised agent.

7. Children

Minimum age to throw is 13. Anyone under 18 must have a parent or legal guardian present who signs on their behalf. We do not knowingly collect information online directly from children under 13. Information about a minor reaches us through the parent or guardian who signs their waiver.

8. Security

Signed waiver records are stored in a protected location that is not publicly reachable, and an offsite copy is emailed to an account we control. The site is served over HTTPS. No system is perfectly secure, but we do not keep the categories of data — card numbers, licence numbers — that would make a breach severe.

9. Changes

If we change this policy we will update the date at the top. Material changes will be flagged on the site.

10. Text messages (SMS)

We send two kinds of text message, and they are controlled separately.

Booking and account texts. If you give us your mobile number when you book a lane, request a quote, sign a waiver or call us, we may text you about that booking: confirmations and reminders, sign-in codes for the Manage Booking page, quote links, gift voucher codes, and replies to questions you send us. Message frequency varies with your activity. These are not marketing messages and they go only to people who gave us their number.

Deals and offers. We only send marketing texts to people who have asked for them. You can opt in by ticking the unchecked box on our Text Alerts page or on our booking pages, or by texting the keyword CHOPS to our business number. Consent to receive marketing texts is not a condition of any purchase. Message frequency is approximately 2 to 4 messages per month. Message and data rates may apply.

Stopping texts. Reply STOP to any message to stop all texts from us, marketing and booking alike. Reply HELP, or call (760) 696-2604, for help.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and mobile opt-in data and consent are never sold or shared with third parties or lead generators. All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile numbers collected for text messaging are not shared with third parties for their own marketing, and are not sold.

11. Contact

Chopscape LLC
1906 Oceanside Blvd, Ste UV
Oceanside, CA 92054
info@chopscape.com